Some examples of inappropriate behavior from customers include: These are just some examples but more exist, unfortunately.
When customers exhibit these types of behaviors important to remember that at a certain point your employee’s well-being is more important than one customer who has already proven they are not on your site to receive actual help.
You should be able to feel comfortable in your place of work or learning.
If you are being sexually harassed, you can report it to the authorities at your job, school, or local law enforcement.
If you are a minor, you can learn more at Youth at Work, EEOC’s website for youth in the workforce.
You might also encounter sexually harassing behaviors outside work or school.
People experience catcalling, being followed, sexual advances, groping or fondling, others exposing themselves, and many other unwelcome or threatening behaviors on the street or in public settings.
Instead, if you have known customers who target a certain gender on your website, automatically have them transferred to the gender they do not prefer.
One of the first steps you can take as a business however, is to think about this situation and create a plan for if it does happen.
Be sure to ask important questions such as: These are all crucial points to consider, and as a business, you should never dismiss your agents if they feel uncomfortable with a customer.
In fact, in the city of San Francisco“, Managers and supervisors are also responsible for ensuring that their employees are not sexually harassed by the public, clients, or vendors”.
With technological advancements like live chat, and video chat, this is an issue that no longer just applies in-person harassment, but online harassment as well.