OAB files manually From here: C:\Users\%username%\App Data\Local\Microsoft\Outlook\Offline Address Books\*\*.* 3) Delete and Recreate their Outlook Profile Start Outlook again and follow Prompts A: There are five ways. Murray has been working in IT for over 15 years specializing in the Messaging Arena and in particular IBM Domino and Microsoft Exchange and now of course Office 365.
The Global Address List (GAL) has not updated from Active Directory.
This can happen after a long period of use with outlook and happens for no apparent reason.
This document seeks to address and clarify the small misunderstanding surrounding the GAL (Global Address List) and the OAB (Offline Address Book).
As a faculty/staff member, your Outlook program automatically syncs with the Exchange server on a regular basis. For example, say a new person joins your workgroup.
You are unable to see his information in your address book.